7.5
HIGH
CVE-2024-23794
OTRS Privilege Escalation Vulnerability in Inline Editing Functionality
Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

INFO

Published Date :

July 15, 2024, 8:15 a.m.

Last Modified :

July 16, 2024, 6:05 p.m.

Remotely Exploitable :

Yes !

Impact Score :

5.9

Exploitability Score :

1.6
Affected Products

The following products are affected by CVE-2024-23794 vulnerability. Even if cvefeed.io is aware of the exact versions of the products that are affected, the information is not represented in the table below.

ID Vendor Product Action
1 Otrs otrs
References to Advisories, Solutions, and Tools

Here, you will find a curated list of external links that provide in-depth information, practical solutions, and valuable tools related to CVE-2024-23794.

URL Resource
https://otrs.com/release-notes/otrs-security-advisory-2024-06/ Vendor Advisory

We scan GitHub repositories to detect new proof-of-concept exploits. Following list is a collection of public exploits and proof-of-concepts, which have been published on GitHub (sorted by the most recently updated).

Results are limited to the first 15 repositories due to potential performance issues.

The following list is the news that have been mention CVE-2024-23794 vulnerability anywhere in the article.

The following table lists the changes that have been made to the CVE-2024-23794 vulnerability over time.

Vulnerability history details can be useful for understanding the evolution of a vulnerability, and for identifying the most recent changes that may impact the vulnerability's severity, exploitability, or other characteristics.

  • Initial Analysis by [email protected]

    Jul. 16, 2024

    Action Type Old Value New Value
    Added CVSS V3.1 NIST AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H
    Changed Reference Type https://otrs.com/release-notes/otrs-security-advisory-2024-06/ No Types Assigned https://otrs.com/release-notes/otrs-security-advisory-2024-06/ Vendor Advisory
    Added CWE NIST NVD-CWE-noinfo
    Added CPE Configuration OR *cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* versions from (including) 8.0.0 up to (excluding) 2024.5.2
  • CVE Modified by [email protected]

    Jul. 15, 2024

    Action Type Old Value New Value
    Removed CVSS V3.1 OTRS AG AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:H/A:H
    Added CVSS V3.1 OTRS AG AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N
  • CVE Received by [email protected]

    Jul. 15, 2024

    Action Type Old Value New Value
    Added Description An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x
    Added Reference OTRS AG https://otrs.com/release-notes/otrs-security-advisory-2024-06/ [No types assigned]
    Added CWE OTRS AG CWE-266
    Added CVSS V3.1 OTRS AG AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:H/A:H
EPSS is a daily estimate of the probability of exploitation activity being observed over the next 30 days. Following chart shows the EPSS score history of the vulnerability.
CWE - Common Weakness Enumeration

While CVE identifies specific instances of vulnerabilities, CWE categorizes the common flaws or weaknesses that can lead to vulnerabilities. CVE-2024-23794 is associated with the following CWEs:

Common Attack Pattern Enumeration and Classification (CAPEC)

Common Attack Pattern Enumeration and Classification (CAPEC) stores attack patterns, which are descriptions of the common attributes and approaches employed by adversaries to exploit the CVE-2024-23794 weaknesses.

CVSS31 - Vulnerability Scoring System
Attack Vector
Attack Complexity
Privileges Required
User Interaction
Scope
Confidentiality
Integrity
Availability