CVE-2026-103984
FreeScout: Incomplete fix for CVE-2026-40570: load_customer_info exposes cross-visibility customer PII
Description
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, when limit_user_customer_visibility is enabled, the load_customer_info AJAX action performs a global lookup using an attacker-controlled customer email and checks only whether the agent can access a separately supplied mailbox. A non-admin agent can name an accessible mailbox and retrieve an unrelated customer's rendered profile without invoking CustomerPolicy::view(). The response can expose names, email addresses, phone numbers, company and job information, postal addresses, social profiles, websites, and confidential internal agent notes. This issue is fixed in version 1.8.231.
INFO
Published Date :
Nov. 6, 2026, 5:17 p.m.
Last Modified :
Nov. 6, 2026, 6:17 p.m.
Remotely Exploit :
Yes !
Source :
[email protected]
CVSS Scores
| Score | Version | Severity | Vector | Exploitability Score | Impact Score | Source |
|---|---|---|---|---|---|---|
| CVSS | 134c704f-9b21-4f2e-91b3-4a467353bcc0 | |||||
| CVSS 3.1 | MEDIUM | [email protected] |
Solution
- Update FreeScout to version 1.8.231.
- Apply any subsequent security patches.
References to Advisories, Solutions, and Tools
Here, you will find a curated list of external links that provide in-depth
information, practical solutions, and valuable tools related to
CVE-2026-103984.
CWE - Common Weakness Enumeration
While CVE identifies
specific instances of vulnerabilities, CWE categorizes the common flaws or
weaknesses that can lead to vulnerabilities. CVE-2026-103984 is
associated with the following CWEs:
Common Attack Pattern Enumeration and Classification (CAPEC)
Common Attack Pattern Enumeration and Classification
(CAPEC)
stores attack patterns, which are descriptions of the common attributes and
approaches employed by adversaries to exploit the CVE-2026-103984
weaknesses.
We scan GitHub repositories to detect new proof-of-concept exploits. Following list is a collection of public exploits and proof-of-concepts, which have been published on GitHub (sorted by the most recently updated).
Results are limited to the first 15 repositories due to potential performance issues.
The following list is the news that have been mention
CVE-2026-103984 vulnerability anywhere in the article.
The following table lists the changes that have been made to the
CVE-2026-103984 vulnerability over time.
Vulnerability history details can be useful for understanding the evolution of a vulnerability, and for identifying the most recent changes that may impact the vulnerability's severity, exploitability, or other characteristics.
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CVE Modified by 134c704f-9b21-4f2e-91b3-4a467353bcc0
Nov. 06, 2026
Action Type Old Value New Value Added Reference https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4 Added SSVC {'id': 'CVE-2026-103984', 'role': 'CISA Coordinator', 'options': [{'exploitation': 'poc'}, {'automatable': 'no'}, {'technicalImpact': 'partial'}], 'version': '2.0.3', 'timestamp': '2026-11-06T17:24:32.442823Z'} -
New CVE Received by [email protected]
Nov. 06, 2026
Action Type Old Value New Value Added Description FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, when limit_user_customer_visibility is enabled, the load_customer_info AJAX action performs a global lookup using an attacker-controlled customer email and checks only whether the agent can access a separately supplied mailbox. A non-admin agent can name an accessible mailbox and retrieve an unrelated customer's rendered profile without invoking CustomerPolicy::view(). The response can expose names, email addresses, phone numbers, company and job information, postal addresses, social profiles, websites, and confidential internal agent notes. This issue is fixed in version 1.8.231. Added CVSS V3.1 AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N Added CWE CWE-862 Added Affected New affected value received. <a href="https://github.com/CVEProject/cvelistV5/blob/main/cves/2026/103xxx/CVE-2026-103984.json">CVE-2026-103984</a> Added Reference https://github.com/freescout-help-desk/freescout/commit/f0f8fd56253f1d7f42569ad30fb96375a473817a Added Reference https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231 Added Reference https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4