CVE-2026-103985
FreeScout: a restricted agent can lift their own admin-imposed "see only assigned conversations" restriction via profile save
Description
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.
INFO
Published Date :
Nov. 6, 2026, 5:17 p.m.
Last Modified :
Nov. 6, 2026, 6:17 p.m.
Remotely Exploit :
Yes !
Source :
[email protected]
CVSS Scores
| Score | Version | Severity | Vector | Exploitability Score | Impact Score | Source |
|---|---|---|---|---|---|---|
| CVSS | 134c704f-9b21-4f2e-91b3-4a467353bcc0 | |||||
| CVSS 3.1 | HIGH | [email protected] |
Solution
- Update FreeScout to version 1.8.231.
- Apply vendor patches if available.
References to Advisories, Solutions, and Tools
Here, you will find a curated list of external links that provide in-depth
information, practical solutions, and valuable tools related to
CVE-2026-103985.
CWE - Common Weakness Enumeration
While CVE identifies
specific instances of vulnerabilities, CWE categorizes the common flaws or
weaknesses that can lead to vulnerabilities. CVE-2026-103985 is
associated with the following CWEs:
Common Attack Pattern Enumeration and Classification (CAPEC)
Common Attack Pattern Enumeration and Classification
(CAPEC)
stores attack patterns, which are descriptions of the common attributes and
approaches employed by adversaries to exploit the CVE-2026-103985
weaknesses.
We scan GitHub repositories to detect new proof-of-concept exploits. Following list is a collection of public exploits and proof-of-concepts, which have been published on GitHub (sorted by the most recently updated).
Results are limited to the first 15 repositories due to potential performance issues.
The following list is the news that have been mention
CVE-2026-103985 vulnerability anywhere in the article.
The following table lists the changes that have been made to the
CVE-2026-103985 vulnerability over time.
Vulnerability history details can be useful for understanding the evolution of a vulnerability, and for identifying the most recent changes that may impact the vulnerability's severity, exploitability, or other characteristics.
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CVE Modified by 134c704f-9b21-4f2e-91b3-4a467353bcc0
Nov. 06, 2026
Action Type Old Value New Value Added Reference https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-m4hc-rc98-38jc Added SSVC {'id': 'CVE-2026-103985', 'role': 'CISA Coordinator', 'options': [{'exploitation': 'poc'}, {'automatable': 'no'}, {'technicalImpact': 'partial'}], 'version': '2.0.3', 'timestamp': '2026-11-06T17:46:36.800490Z'} -
New CVE Received by [email protected]
Nov. 06, 2026
Action Type Old Value New Value Added Description FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231. Added CVSS V3.1 AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N Added CWE CWE-284 Added CWE CWE-269 Added Affected New affected value received. <a href="https://github.com/CVEProject/cvelistV5/blob/main/cves/2026/103xxx/CVE-2026-103985.json">CVE-2026-103985</a> Added Reference https://github.com/freescout-help-desk/freescout/commit/83030464eec3c03712ad988b81f069b372c45399 Added Reference https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231 Added Reference https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-m4hc-rc98-38jc