CVE-2026-18363
Weak password recovery mechanism in osTicket by Enhancesoft LLC
Description
A logic vulnerability in the password reset token validation routine implemented by osTicket in versions prior to v1.17.8 and v1.18.4. During the password reset process, the application retrieves the timestamp associated with the provided token and checks whether the configured validity period has expired. Consequently, the expiry check is only performed if the timestamp lookup fails, allowing tokens with an existing timestamp to bypass the intended expiry validation. Therefore, an attacker able to obtain a valid password reset token could reuse it to perform an unauthorised password reset and compromise the affected account.
INFO
Published Date :
July 30, 2026, 11:16 a.m.
Last Modified :
July 30, 2026, 11:16 a.m.
Remotely Exploit :
Yes !
Source :
[email protected]
CVSS Scores
| Score | Version | Severity | Vector | Exploitability Score | Impact Score | Source |
|---|---|---|---|---|---|---|
| CVSS 4.0 | CRITICAL | 0cbda920-cd7f-484a-8e76-bf7f4b7f4516 | ||||
| CVSS 4.0 | CRITICAL | [email protected] |
Solution
- Update osTicket to version v1.17.8 or later.
- Update osTicket to version v1.18.4 or later.
References to Advisories, Solutions, and Tools
Here, you will find a curated list of external links that provide in-depth
information, practical solutions, and valuable tools related to
CVE-2026-18363.
| URL | Resource |
|---|---|
| https://www.incibe.es/en/incibe-cert/notices/aviso/weak-password-recovery-mechanism-osticket-enhancesoft-llc |
CWE - Common Weakness Enumeration
While CVE identifies
specific instances of vulnerabilities, CWE categorizes the common flaws or
weaknesses that can lead to vulnerabilities. CVE-2026-18363 is
associated with the following CWEs:
Common Attack Pattern Enumeration and Classification (CAPEC)
Common Attack Pattern Enumeration and Classification
(CAPEC)
stores attack patterns, which are descriptions of the common attributes and
approaches employed by adversaries to exploit the CVE-2026-18363
weaknesses.
We scan GitHub repositories to detect new proof-of-concept exploits. Following list is a collection of public exploits and proof-of-concepts, which have been published on GitHub (sorted by the most recently updated).
Results are limited to the first 15 repositories due to potential performance issues.
The following list is the news that have been mention
CVE-2026-18363 vulnerability anywhere in the article.
The following table lists the changes that have been made to the
CVE-2026-18363 vulnerability over time.
Vulnerability history details can be useful for understanding the evolution of a vulnerability, and for identifying the most recent changes that may impact the vulnerability's severity, exploitability, or other characteristics.
-
New CVE Received by [email protected]
Jul. 30, 2026
Action Type Old Value New Value Added Affected [{'vendor': 'Enhancesoft LLC', 'product': 'osTicket', 'versions': [{'status': 'affected', 'version': '0', 'lessThan': '1.17.8', 'versionType': 'custom'}, {'status': 'affected', 'version': '0', 'lessThan': '1.18.4', 'versionType': 'custom'}], 'defaultStatus': 'unaffected'}] Added Description A logic vulnerability in the password reset token validation routine implemented by osTicket in versions prior to v1.17.8 and v1.18.4. During the password reset process, the application retrieves the timestamp associated with the provided token and checks whether the configured validity period has expired. Consequently, the expiry check is only performed if the timestamp lookup fails, allowing tokens with an existing timestamp to bypass the intended expiry validation. Therefore, an attacker able to obtain a valid password reset token could reuse it to perform an unauthorised password reset and compromise the affected account. Added CVSS V4.0 AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X Added CWE CWE-640 Added Reference https://www.incibe.es/en/incibe-cert/notices/aviso/weak-password-recovery-mechanism-osticket-enhancesoft-llc