CAPEC-412: Pretexting via Customer Service

Description
An adversary engages in pretexting behavior, assuming the role of someone who works for Customer Service, to solicit information from target persons, or manipulate the target into performing an action that serves the adversary's interests. One example of a scenario such as this would be to call an individual, articulate your false affiliation with a credit card company, and then attempt to get the individual to verify their credit card number.
Extended Description

Pretexting can also be used to impersonate people in certain jobs and roles that they never themselves have done. In simple form, these attacks can be leveraged to learn information about a target. More complicated iterations may seek to solicit a target to perform some action that assists the adversary in exploiting organizational weaknesses or obtaining access to secure facilities or systems. Pretexting is not a one-size fits all solution. Good information gathering techniques can make or break a good pretext. A solid pretext is an essential part of building trust. If an adversary’s alias, story, or identity has holes or lacks credibility or even the perception of credibility the target will most likely catch on.

Severity :

Low

Possibility :

Type :

Detailed
Relationships with other CAPECs

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Skills required

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Taxonomy mappings

Mappings to ATT&CK, OWASP and other frameworks.

Related CWE

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