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4.3
MEDIUM CVSS 3.1
CVE-2026-62851
FreeScout: Cross-mailbox conversation existence / internal-id disclosure via the search-by-number (`#`) shortcut (missing mailbox authorization)
Overview
Description

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, the search-by-number shortcut in ConversationsController::search() resolves a user-controlled ticket number without applying the mailbox filter or view policy used by the normal search path. An authenticated non-admin agent who is a member of at least one mailbox can request /search with a hash-prefixed ticket number and use the 302 Location header to confirm that a conversation exists in a different mailbox the agent cannot access and learn its internal conversation and folder identifiers. The destination conversation remains protected, so this issue does not disclose message content, attachments, or customer data. This issue is fixed in version 1.8.226.

Details
INFO

Published Date :

Nov. 6, 2026, 5:18 p.m.

Last Modified :

Nov. 6, 2026, 5:18 p.m.

Remotely Exploit :

Yes !

Source :

[email protected]
Impact
Affected Products

The following products are affected by CVE-2026-62851 vulnerability. Even if cvefeed.io is aware of the exact versions of the products that are affected, the information is not represented in the table below.

ID Vendor Product Action
1 Freescout freescout
: Total Affected Vendor : 1 | Products : 1
Scoring
CVSS Scores
The Common Vulnerability Scoring System is a standardized framework for assessing the severity of vulnerabilities in software and systems. We collect and displays CVSS scores from various sources for each CVE.
Score Version Severity Vector Exploitability Score Impact Score Source
CVSS 3.1 MEDIUM [email protected]
Solution
Update FreeScout to version 1.8.226 or later to patch the ticket number search vulnerability.
  • Update FreeScout to version 1.8.226.
  • Apply the latest security patches.
References
References to Advisories, Solutions, and Tools

Here, you will find a curated list of external links that provide in-depth information, practical solutions, and valuable tools related to CVE-2026-62851.

URL Resource
https://github.com/freescout-help-desk/freescout/commit/4e197d8ce97eb6610ef71402d8c2512824a9a1b5
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.226
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-wqq7-4q7m-273v
CWE - Common Weakness Enumeration

While CVE identifies specific instances of vulnerabilities, CWE categorizes the common flaws or weaknesses that can lead to vulnerabilities. CVE-2026-62851 is associated with the following CWEs:

Common Attack Pattern Enumeration and Classification (CAPEC)

Common Attack Pattern Enumeration and Classification (CAPEC) stores attack patterns, which are descriptions of the common attributes and approaches employed by adversaries to exploit the CVE-2026-62851 weaknesses.

CAPEC-13: Subverting Environment Variable Values Subverting Environment Variable Values CAPEC-22: Exploiting Trust in Client Exploiting Trust in Client CAPEC-59: Session Credential Falsification through Prediction Session Credential Falsification through Prediction CAPEC-60: Reusing Session IDs (aka Session Replay) Reusing Session IDs (aka Session Replay) CAPEC-79: Using Slashes in Alternate Encoding Using Slashes in Alternate Encoding CAPEC-116: Excavation Excavation CAPEC-169: Footprinting Footprinting CAPEC-224: Fingerprinting Fingerprinting CAPEC-285: ICMP Echo Request Ping ICMP Echo Request Ping CAPEC-287: TCP SYN Scan TCP SYN Scan CAPEC-290: Enumerate Mail Exchange (MX) Records Enumerate Mail Exchange (MX) Records CAPEC-291: DNS Zone Transfers DNS Zone Transfers CAPEC-292: Host Discovery Host Discovery CAPEC-293: Traceroute Route Enumeration Traceroute Route Enumeration CAPEC-294: ICMP Address Mask Request ICMP Address Mask Request CAPEC-295: Timestamp Request Timestamp Request CAPEC-296: ICMP Information Request ICMP Information Request CAPEC-297: TCP ACK Ping TCP ACK Ping CAPEC-298: UDP Ping UDP Ping CAPEC-299: TCP SYN Ping TCP SYN Ping CAPEC-300: Port Scanning Port Scanning CAPEC-301: TCP Connect Scan TCP Connect Scan CAPEC-302: TCP FIN Scan TCP FIN Scan CAPEC-303: TCP Xmas Scan TCP Xmas Scan CAPEC-304: TCP Null Scan TCP Null Scan CAPEC-305: TCP ACK Scan TCP ACK Scan CAPEC-306: TCP Window Scan TCP Window Scan CAPEC-307: TCP RPC Scan TCP RPC Scan CAPEC-308: UDP Scan UDP Scan CAPEC-309: Network Topology Mapping Network Topology Mapping CAPEC-310: Scanning for Vulnerable Software Scanning for Vulnerable Software CAPEC-312: Active OS Fingerprinting Active OS Fingerprinting CAPEC-313: Passive OS Fingerprinting Passive OS Fingerprinting CAPEC-317: IP ID Sequencing Probe IP ID Sequencing Probe CAPEC-318: IP 'ID' Echoed Byte-Order Probe IP 'ID' Echoed Byte-Order Probe CAPEC-319: IP (DF) 'Don't Fragment Bit' Echoing Probe IP (DF) 'Don't Fragment Bit' Echoing Probe CAPEC-320: TCP Timestamp Probe TCP Timestamp Probe CAPEC-321: TCP Sequence Number Probe TCP Sequence Number Probe CAPEC-322: TCP (ISN) Greatest Common Divisor Probe TCP (ISN) Greatest Common Divisor Probe CAPEC-323: TCP (ISN) Counter Rate Probe TCP (ISN) Counter Rate Probe CAPEC-324: TCP (ISN) Sequence Predictability Probe TCP (ISN) Sequence Predictability Probe CAPEC-325: TCP Congestion Control Flag (ECN) Probe TCP Congestion Control Flag (ECN) Probe CAPEC-326: TCP Initial Window Size Probe TCP Initial Window Size Probe CAPEC-327: TCP Options Probe TCP Options Probe CAPEC-328: TCP 'RST' Flag Checksum Probe TCP 'RST' Flag Checksum Probe CAPEC-329: ICMP Error Message Quoting Probe ICMP Error Message Quoting Probe CAPEC-330: ICMP Error Message Echoing Integrity Probe ICMP Error Message Echoing Integrity Probe CAPEC-472: Browser Fingerprinting Browser Fingerprinting CAPEC-497: File Discovery File Discovery CAPEC-508: Shoulder Surfing Shoulder Surfing CAPEC-573: Process Footprinting Process Footprinting CAPEC-574: Services Footprinting Services Footprinting CAPEC-575: Account Footprinting Account Footprinting CAPEC-576: Group Permission Footprinting Group Permission Footprinting CAPEC-577: Owner Footprinting Owner Footprinting CAPEC-616: Establish Rogue Location Establish Rogue Location CAPEC-643: Identify Shared Files/Directories on System Identify Shared Files/Directories on System CAPEC-646: Peripheral Footprinting Peripheral Footprinting CAPEC-651: Eavesdropping Eavesdropping

We scan GitHub repositories to detect new proof-of-concept exploits. Following list is a collection of public exploits and proof-of-concepts, which have been published on GitHub (sorted by the most recently updated).

Results are limited to the first 15 repositories due to potential performance issues.

The following list is the news that have been mention CVE-2026-62851 vulnerability anywhere in the article.

Results are limited to the first 20 news articles due to potential performance issues.

The following table lists the changes that have been made to the CVE-2026-62851 vulnerability over time.

Vulnerability history details can be useful for understanding the evolution of a vulnerability, and for identifying the most recent changes that may impact the vulnerability's severity, exploitability, or other characteristics.

  • New CVE Received by [email protected]

    Nov. 06, 2026

    Action Type Old Value New Value
    Added Description FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, the search-by-number shortcut in ConversationsController::search() resolves a user-controlled ticket number without applying the mailbox filter or view policy used by the normal search path. An authenticated non-admin agent who is a member of at least one mailbox can request /search with a hash-prefixed ticket number and use the 302 Location header to confirm that a conversation exists in a different mailbox the agent cannot access and learn its internal conversation and folder identifiers. The destination conversation remains protected, so this issue does not disclose message content, attachments, or customer data. This issue is fixed in version 1.8.226.
    Added CVSS V3.1 AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
    Added CWE CWE-200
    Added CWE CWE-639
    Added Affected New affected value received. <a href="https://github.com/CVEProject/cvelistV5/blob/main/cves/2026/62xxx/CVE-2026-62851.json">CVE-2026-62851</a>
    Added Reference https://github.com/freescout-help-desk/freescout/commit/4e197d8ce97eb6610ef71402d8c2512824a9a1b5
    Added Reference https://github.com/freescout-help-desk/freescout/releases/tag/1.8.226
    Added Reference https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-wqq7-4q7m-273v
EPSS is a daily estimate of the probability of exploitation activity being observed over the next 30 days. Following chart shows the EPSS score history of the vulnerability.
CVSS
Vulnerability Scoring Details
Base CVSS Score: 4.3
Attack Vector
Attack Complexity
Privileges Required
User Interaction
Scope
Confidentiality Impact
Integrity Impact
Availability Impact